Saturday, 26 September 2015

Chapter Seven Storing Organizational Information - Database

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Chapter Seven Storing Organizational Information - Database

Relational Database Fundamentals


  • Database – maintains information about various types of objects (inventory), events (transactions), people (employees), and places (warehouses)
  • Database models include:
    • Hierarchical database model – information is organized into a tree-like structure (using parent/child relationships) in such a way that it cannot have too many relationships
    • Network database model a flexible way of representing objects and their relationships
    • Relational database model – stores information in the form of logically related two-dimensional tables



RELATIONAL DATABASE FUNDAMENTALS

 -    Information is everywhere in an organization
-  Information is stored in databases
Ø   Database – maintains information about various types of objects (inventory), events (transactions), people (employees), and places (warehouses)
 -     Database models include;
Ø   Hierarchical database model – information is organized into a tree-like structure (using parent/child relationships) in such a way that it cannot have too many relationships.



         Ø  Network database model – a flexible way of representing objects and their relationships


        Ø  Relational database model – stores information in the form of logically related two-dimensional tables

ENTITIES AND ATTRIBUTES

-    Entity – a person, place, thing, transaction, or event about which information is stored
Ø  The rows in each table contains the entities

-    Attributes (fields, columns) – characteristics or properties of an entity class
Ø  The columns in each table contain the attributes

KEYS AND RELATIONSHIPS

-    Primary keys and foreign keys identity the various entity classes (tables) in the database
Ø  Primary key – a fields (or group of fields) that uniquely identities a given entity in a table
Ø  Foreign key – a primary key of one table that appears an attribute in another table and acts to provide a logical relationships among the two tables 


RELATIONAL DATABASE ADVANTAGES

-    Database advantages from a business perspective include;
Ø  Increased flexibility
Ø  Increased scalability and performance
Ø  Reduced information redundancy
Ø  Increased information integrity (quality)
Ø  Increased information security

INCREASED FLEXIBILITY

-     A well-designed database should;
Ø  Handle changes quickly and easily
Ø  Provide users with different views
Ø  Have only one physical views
§  Physical view – deals with the physical storage of information on a storage device
Ø  Have multiple logical views
§  Logical view – focuses on how users logically access information

INCREASED SCALABILITY AND PERFORMANCE

-      A database must scale to meet increased demand, while maintaining acceptable performance levels
Ø  Scalability – refers to how well a system can adapt to increased demands
Ø  Performance – measures how quickly a system performs a certain process or transaction

REDUCED INFORMATION REDUNDANCY

-      Databases reduce information redundancy
Ø  Redundancy – the duplication of information or storing the same information in multiple places
-     Inconsistency is one of the primary problems with redundant information

INCREASED INFORMATION SECURITY

-      Information is an organization asset and must be protected
-      Databases offer several security features including;
Ø  Password – provides authentication of the user
Ø  Access level – determines who has access to the different types of information
Ø  Access control – determines types of user access, such as read-only access

DATABASE MANAGEMENT SYSTEMS

-     Database management systems (DBMS) – software through which users and application programs interact with a database


DATA-DRIVEN WEB SITES

-       Data-driven Web sites – an interactive Web site kept constantly updated and relevant to the needs of its   customers through the use of database


DATA-DRIVEN WEB SITE BUSINESS ADVANTAGES

-         Development
-         Content Management
-         Future Expandability
-         Minimizing Human Error
-         Cutting Production and Update Costs
-         More Efficient
-         Improved Stability

DATA-DRIVEN BUSINESS INTELLIGENT

-         BI in a data-driven Web site


INTEGRATING INFORMATION AMONG MULTIPLE DATABASES

-      Integration – allows separate systems to communicate directly with each other
Ø  Forward integration – takes information entered into a given system and sends it automatically to all downstream systems and processes





          Ø  Backward integration – takes information entered into a given system and sends it automatically to    all upstream systems and processes

 -          Building a central repository specifically for integrated information


  • Entity – a person, place, thing, transaction, or event about which information is stored
    • The rows in each table contain the entities
    • In Figure 7.1 CUSTOMER includes Dave’s Sub Shop and Pizza Palace entities
  • Attributes (fields & columns) - characteristics or properties of an entity class
    • The columns in each table contain the attributes
    • In Figure 7.1 attributes for CUSTOMER include Customer ID, Customer Name, Contact Name
  • Primary keys and foreign keys identify the various entity classes (tables) in the database
  • Foreign key – a primary key of one table that appears an attribute in another table and acts to provide a logical relationship among the two tables
  • Primary key – a field (or group of fields) that uniquely identifies a given entity in a table
  • Potential Relational Database for Coca-Cola Bottling Company of Egypt
Relational Database Advantages
  • Increased flexibility
  • Increased scalability and performance
  • Reduced information redundancy
  • Increased information integrity (quality)
  • Increased information security

Database Management Systems (DBMS)

  • Database management systems (DBMS) – software through which users and application programs interact with a database 

  • Data-driven Web sites – an interactive Web site kept constantly updated and relevant to the needs of its customers through the use of a database

  • Data Driven Web Site Advantages
    • Development
    • Content Management
    • Future Expandability
    • Minimizing Human Error
    • Cutting Production and Update Costs
    • More Efficient
    • Improved Stability

  • Data-Driven Business Intelligence

Integrating Information among Multiple Devices
  • Integration – allows separate systems to communicate directly with each other
    • Forward integration – takes information entered into a given system and sends it automatically to all downstream systems and processes
    • Backward integration – takes information entered into a given system and sends it automatically to all upstream systems and processes

  • Building a central repository specifically for integrated information

Chapter Five Organizational Structures That Support Strategic Initiatives

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Chapter Five Organizational Structures That Support Strategic Initiatives

IT Roles and Responsibilities


  • Information technology is a relatively new functional area, having only been around formally for around 40 years.
  • Recent IT – related strategic positions:
             -   Chief Information Officer (CIO)
             -   Chief Technology Officer (CTO)
             -   Chief Security Officer (CSO)
             -   Chief Privacy Officer (CPO)
                           -   Chief Knowledge Officer (CKO)

 Chief Information Officer (CIO) – oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives.

-  Broad CIO functions include;
  •  Manager – ensuring the delivery of all IT projects, on time and within budget.
  • Leader – ensuring the strategic vision of IT is in line with the strategic vision of the organization.
  • Communicator – building and maintaining strong executive relationships.
  Average CIO compensation by industry

Industry
Average CIO Compensation
Wholesale/Retail/Distribution
$ 243,304
Finance
$ 210,547
Insurance
$ 197,697
Manufacturing
$ 190,250
Medical/Dental/Health Care
$ 171,032
Government
$ 118,359
Education
$   93,750

·         What concerns CIOs the most

Percentages %
CIOs Concerns
94
Enhancing customer satisfaction
92
Security
89
Technology evaluation
87
Budgeting
83
Staffing
66
ROI analysis
64
Building new applications
45
Outsourcing hosting

o     Chief Technology Officer (CTO) – responsible for ensuring the throughput , speed, accuracy, availability and reliability of IT
o    Chief Security Officer (CSO) – responsible for ensuring the security of IT systems
o   Chief Privacy Officer (CPO) – responsible for ensuring the ethical and legal use of information

o   Chief Knowledge Officer (CKO) – responsible for collecting, maintaining and distributing the organization’s knowledge


The Gap between Business Personnel and IT Personnel

  •  Business personnel possess expertise in functional areas such as marketing, accounting and sales
  •  IT personnel have the technological expertise
  • This typically causes a communications gap between the business personnel and IT personnel


IMPROVING COMMUNICATIONS
  • Business personnel must seek to increase their understanding of IT
  • IT personnel must seek to increase their understanding of the business
  •  It is the responsibility of the CIO to ensure effective communication between business personnel and IT personnel


Organizational Fundamentals - Ethics and Security
  1. Ethics - the principles and standards that guide our behaviour toward other people
  2. Privacy - right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent



  • ETHICS 
    • Ethics – the principles and standards that guide our behavior toward other people
    • Privacy is a major ethical issues;
    • Privacy – the right to be left alone when you want to be to have control ever your own personnel possessions and not to be observed without your consent
    • Issues affected by technology advances

    Intelligent property
    Intangible creative work that is embodied in physical form
    Copyright
    The legal protection afforded an expression of an idea, such as a song, video game and some types of proprietary documents
    Fair use doctrine
    In certain situations, it is legal to use copyrighted material
    Pirated software
    The unauthorized use, duplication, distribution or sale of copyrighted software
    Counterfeit software
    Software that is manufactured to lock like the real thing and sold as such
    •  One of the main ingredients in trust is privacy
    • Primary reasons privacy issues lost trust for e-business

    1.
    Loss of personnel privacy is a top concern for Americans in the 21stcentury
    2.
    Among Internet users, 37 percent would be “a lot” more inclined to purchase a product on a websites that had a privacy policy
    3.
    Privacy/security is the number one factors that would convert Internet researchers into Internet buyers

    SECURITY – HOW MUCH WILL DOWNTIME COST YOUR BUSINESS??

    Sources of Unplanned Downtime
    Bomb threat
    Hacker
    Snowstorm
    Burst pipe
    Hail
    Sprinkler malfunction
    Chemical spill
    Hurricane
    Static electricity
    Construction
    Ice storm
    Strike
    Corrupted data
    Insects
    Terrorism
    Earthquake
    Lightning
    Theft
    Electrical short
    Network failure
    Tornado
    Epidemic
    Plane crash
    Train derailment
    Equipment failure
    Frozen pipe
    Smoke damage
    Evacuation
    Power outage
    Vandalism
    Explosion
    Power surge
    Vehicle crash
    Fire
    Rodents
    Virus
    Flood
    Sabotage
    Water damage (various)
    Fraud
    Shredded data
    Wind


    ·         How much will downtime cost your business??


    PROTECTING INTELLECTUAL ASSETS
    ·         Organizational information is intellectual capital – it must be protected
    ·         Information security – the protection of information from accidental or intentional misuse by persons inside or outside an organization
    ·         E-business automatically crates tremendous information security risks for organization

    Percentage of IT Budget Spent on Information Security


    Average Reported Computer Security 
    Expenditure/Investment per Employee 

    ected by technology advances
  • Although natural disasters may appear to be the most devastating causes of IT outages, they are hardly the most frequent or biggest threats uptime
  • Sources of unplanned downtime